Payment Policy

This policy explains pricing, project quotes, invoices, additional work, and payment-related expectations.

1. Pricing

Website prices are starting prices for the listed service categories. A final project price may depend on episode length, source quality, number of tracks or speakers, production complexity, revision scope, writing requirements, clip quantity, launch support, and other agreed deliverables.

2. Quotes and Approval

A quote or project confirmation should identify the work included and the payment arrangement. A client should review the scope before production begins and ask questions about any unclear charge or deliverable.

3. Deposits and Advance Payments

Some projects may require an advance payment, deposit, or full payment before work is scheduled. Any such requirement should be communicated as part of the specific project arrangement rather than assumed from the website alone.

4. Invoices and Due Dates

Invoices should identify the amount due, the applicable service or project, and the requested due date. Clients are responsible for providing accurate billing information and paying amounts due according to the accepted project terms.

5. Additional Work

Work requested outside the agreed scope may require additional charges. Examples may include replacement source files after editing has begun, extensive new edits, additional social clips, extra transcript cleanup, alternate versions, new music arrangements, or additional revision rounds beyond the confirmed scope.

6. Taxes and Fees

Applicable taxes, processor fees, or other legally required charges may be added when required. Any material fees known in advance should be communicated as part of the payment arrangement.

7. Payment Disputes

If a client believes an invoice is incorrect, the client should raise the concern promptly and provide enough detail to review the issue. The parties should first attempt to resolve billing questions by reviewing the agreed scope, delivered work, and payment records.

8. Failed or Reversed Payments

If a payment fails, is reversed, or is disputed without resolution, Xelmari Audio may pause work, withhold pending deliverables, or postpone scheduling to the extent permitted by law and the applicable project agreement.

9. Refunds

Any approved refund is governed by the Cancellation & Refund Policy and the specific facts of the project. Completed work and non-recoverable costs may affect the amount eligible for refund.